Shipping Policy

1. Delivery Coverage

• We deliver across all cantons in Switzerland.
• International shipping is not available at this time.
• All deliveries are handled by our trusted logistics partner, Swiss Post. Shipment status can be tracked in your orders dashboard.

2. Shipping Charges

• Free Shipping (ongoing offer): Orders with a subtotal of CHF 100 or more qualify for free delivery.
• Note: If a return/refund is requested, the original shipping fee is non-refundable under all circumstances.
• Shipping fee: CHF 12.60 for orders with subtotal below CHF 100.

3. Delivery Timelines

• Standard delivery within 1–5 business days for most locations in Switzerland.
• Deliveries to remote mountain regions or small villages may take longer and are scheduled according to Swiss Post routing.
• Delivery times may vary during public holidays, severe weather, or high-demand periods.

4. Remote Area Deliveries

Certain mountain or remote regions are serviced on scheduled days (e.g., weekly). Orders for these areas will be delivered on the next available delivery day. If you believe your address may be affected, contact Swiss Post or our support team before placing the order.

5. Failed Deliveries & Re-delivery

• If a delivery attempt fails due to an incorrect address, unavailability, or refusal to accept delivery, the customer may be charged an additional re-delivery fee.
• Please ensure your delivery address and contact number are accurate at checkout.