Return, Cancellation & Refund Policy

1. Order Cancellation

• Orders can be cancelled directly via the Orders page in the Profile section of our website before dispatch.
• If the order is cancelled before dispatch/delivery, a refund will be issued to the original payment method, subject to processing times.
• Once a product has been delivered, refunds are subject to inspection and Loreta's return policy.

2. Return Window

• Products can be returned within 14 days of delivery.
• Requests made after 14 days will not be eligible for return/refund unless otherwise stated.
• Products can be returned via the Orders page in your Profile. We will arrange for our courier partner to pick up the product from the delivery address.
• Loreta bears the return shipment cost for eligible returns.
• Customers will receive a printable return label by email once the return pickup is confirmed.

3. Eligible Products

Returns are accepted for clothing and accessories purchased on the Loreta website.

Non-returnable items include:

• Items marked as final sale or intimate apparel that must remain sealed for hygiene reasons.
• Any items damaged due to customer misuse or not following care instructions.

4. Condition of Returned Products

The product must be:

• Unused, undamaged, and in original packaging (including tags).
• Include all manuals, accessories, and any original paperwork where applicable.
• Returns will be inspected upon arrival; the refund amount will be determined based on the item's condition.
• Loreta reserves the right to approve or reject any return at its sole discretion.

5. Damaged or Defective Products

• If a product arrives damaged or defective, customers must notify us within 48 hours of delivery.
• Proof (photos/videos) may be requested for verification.
• Upon approval, a replacement or refund may be offered depending on availability and the company's discretion.

6. Refunds

• Approved refunds will be processed within 7 business days.
• Refunds will be credited back to the original payment method.
• Shipping charges are non-refundable under all circumstances.